USER DATA DELETION

USER DATA DELETION

PRICKHOME TECHNOLOGIES PRIVATE LIMITED
Swarn Jal
https://swarnjal.com

Policy version 24 October 2026
Applies to requests received from publication of this version.

1 Request deletion of your information

You can ask Prickhome Technologies Private Limited, operating the Swarn Jal brand, to delete personal information that we hold about you or to close your Swarn Jal account. You do not need to create an account, make a purchase or provide a reason to submit a request.

Email: info@swarnjal.com

Suggested subject: User Data Deletion Request

Where possible, write from the email address associated with your account or previous communication. Include only the information reasonably needed to identify your records:

• The email address or mobile number used with Swarn Jal.
• The relevant website, app or communication channel, if more than one may be involved.
• Whether you want account closure, deletion of particular information, deletion of all eligible personal data, or only marketing messages to stop.
• An order or service reference, if relevant and available; an order number is not required for every request.

You may simply write: Please delete the personal data linked to this email address and confirm the action taken. If any information must be retained, please explain the categories, reason and applicable retention period or criteria.

If you cannot use email or no longer have access to the original address, contact us on +91-9050526767 or through https://swarnjal.com/contact-us/ so we can help record and verify your request.

2 Information covered

This process covers personal information under our control in connection with swarnjal.com, a Swarn Jal account, customer enquiries, orders, support, warranty or service interactions, and any Company-operated app or enabled integration through which you interacted with us.

Where applicable, it also covers information received by us through Facebook, Instagram, Meta, Google or WhatsApp integrations. Mention the relevant service to help us locate the information. This page does not imply that every listed integration is available.

Requests can concern information collected before or after this page was published. Our Privacy Policy explains the applicable collection and use of information: https://swarnjal.com/privacy-policy/

3 Verification and authorized requests

To protect against unauthorized deletion, we may reasonably verify that the information relates to you or that you are authorized to act for the relevant person. Verification will be proportionate to the request and the risk, using existing account or communication information where practical.

We do not require passwords, payment PINs, card security codes or login one-time passwords. Please do not send Aadhaar, PAN or other identity-document scans with an initial request. If further information is necessary, we will explain what is needed and provide an appropriate method, using less intrusive alternatives where available.

If we cannot verify a request, we will explain the issue and reasonable next steps. We will not delete another person’s information on an unverified instruction. We will not require a reason for deletion merely to verify identity.

4 Processing and response time

We aim to acknowledge a request within 48 hours, provide a request reference and ask promptly for any reasonably necessary verification. We act without undue delay and normally aim to complete eligible deletion within 30 calendar days of receiving the request.

The 30-day period is our service target, not a universal statutory deadline. Simpler requests may be completed sooner. Any shorter deadline or requirement for prompt deletion under applicable law or binding platform terms takes priority.

If necessary verification or a justified complexity affects completion, we will explain the reason and expected next steps without unnecessary delay. An extension or pause applies only where permitted; this page does not authorize indefinite processing.

5 Action taken on an eligible request

We will identify the relevant information, delete eligible personal data from systems under our control, and close an account where requested and appropriate. Where service providers process the information on our behalf, we will issue applicable deletion instructions and follow up as required by law and our obligations.

Irreversible anonymisation may be used only where it fulfils the applicable obligation and is allowed by relevant platform terms. Merely replacing a name with an identifier is not treated as deletion or irreversible anonymisation.

We will confirm the action taken. If part of a request cannot be completed, we will explain the affected categories, the permitted reason and the retention period or criteria, unless the law prohibits that disclosure. We will not claim that every copy has been erased where a lawful retention exception or backup restriction still applies.

6 Limited retention of necessary records

Certain information may need to remain for a specific lawful purpose. Depending on the circumstances and applicable requirements, this may include:

• Invoices, payment entries and accounting or tax records that law requires us to retain.
• Minimum information necessary and lawfully retained to complete an outstanding order, refund, warranty or service requested by you.
• Relevant records required by a legal hold, regulatory requirement or court order, or lawfully necessary for an actual legal claim or a specific fraud investigation.
• A limited record of the deletion request, verification and response, where lawful and necessary to demonstrate compliance or honour your preferences.

These are limited exceptions, not a right to keep an entire profile or all messages indefinitely. We retain only the information needed for the permitted purpose, restrict its use and access, and delete it when the basis and retention period end. A pending transaction does not automatically prevent deletion of unrelated information.

Platform data: Where Meta or another provider imposes a narrower deletion or retention requirement, we follow that requirement. A general business preference, analytics purpose or internal policy does not justify retaining platform data where the provider’s binding terms require deletion. Any retention exception for Meta data must be permitted by those terms and applicable law.

7 Backups and independent providers

Where an immediate targeted deletion from a protected backup is not technically feasible, any residual information will remain restricted, will not be used for ordinary business activities and will be removed through the applicable lawful backup-retention process. If a backup is restored, applicable deletion instructions must be reapplied. We can explain the relevant period or criteria on request. Backup arrangements do not override a mandatory deletion requirement.

We cannot directly delete information held independently by a bank, payment provider, marketplace, Meta, Google or another service acting for its own purposes. You may need to use that provider’s privacy controls or contact it separately. This does not reduce our responsibility for information held by us or by processors acting on our behalf.

8 Connected accounts and WhatsApp messages

Where you connected an external account to a Swarn Jal service, you may also use that provider’s settings to remove the connection or withdraw access. Removing access does not necessarily delete information already held by us; use the request process above for our copies.

Deleting a WhatsApp conversation from your own device does not automatically delete records held by our business or by other participants. Contact us to request deletion of eligible Company-held information. We cannot erase messages from another person’s device or independently controlled account.

Requests concerning data received through Meta will be handled under applicable law and binding Meta requirements. Removing a connection or submitting a request does not require you to disclose your social-account password to us.

9 Marketing choices and the effect of deletion

You may ask us to stop marketing messages without closing your account. We will honour an applicable withdrawal of consent or opt-out and may retain a minimal suppression record where lawful so the preference continues to be respected. It will not be used to restart marketing.

Account closure may remove access to saved addresses, preferences or account history. We will explain material consequences where relevant. Deletion is not automatically an order cancellation or refund request, and it does not itself waive a valid warranty, refund claim, outstanding obligation or statutory right. Only the minimum information lawfully needed to administer such matters will be retained.

No fee is charged merely to submit a deletion request under this process.

10 Questions and review of a decision

If you disagree with a response, contact us with your request reference and explain the issue. Privacy-related grievances will be handled within the applicable legal period. Where the relevant one-month grievance-redress requirement applies, that requirement takes priority over a longer internal process.

Nothing in this page prevents a complaint to a competent authority or limits a right that cannot lawfully be restricted. Updates to this page do not retrospectively weaken an already submitted request or remove applicable obligations.

11 Contact information

Privacy Requests and Customer Support

Prickhome Technologies Private Limited, operating the Swarn Jal brand.

Email: info@swarnjal.com

Telephone and WhatsApp: +91-9050526767

Corporate and correspondence address: 111, C-13, Sector 3, Rohini, New Delhi – 110085, India.

Contact page: https://swarnjal.com/contact-us/

Privacy Policy: https://swarnjal.com/privacy-policy/