At PRICKHOME TECHNOLOGIES PRIVATE LIMITED ( “we,” “us”), we are committed to ensuring that your orders are processed efficiently and delivered to you in a timely manner. The following shipping policy outlines the terms and conditions of our shipping process for products purchased through our website https://swarnjal.com (the “Site”). By placing an order on our Site, you agree to the terms and conditions of this Shipping Policy.
1. Shipping Locations
We currently ship products only within India. At this time, we do not offer international shipping.
2. Processing Time
Orders are typically processed within 2-3 business days after payment confirmation.
Orders placed after 12:00 PM IST on Friday or during holidays will be processed the next business day.
You will receive an order confirmation via email once your order has been successfully placed.
3. Shipping Rates & Delivery Estimates
Shipping rates are calculated based on the weight of the product, delivery location, and selected shipping method. The total shipping cost will be displayed at checkout.
Estimated delivery times are as follows:
Standard Shipping: 5-7 business days
Express Shipping: 2-4 business days
Please note that delivery times are estimates and may vary depending on factors such as shipping destination and availability of the product.
4. Shipping Carriers
We partner with reliable shipping carriers to ensure the timely delivery of your orders. You will receive a tracking number via email once your order has shipped, allowing you to track the status of your shipment.
5. Shipping Restrictions
Certain products may be subject to shipping restrictions based on your location or local regulations. If there are any restrictions that affect your order, we will notify you as soon as possible.
6. Order Tracking
Once your order has shipped, you will receive a tracking number via email that allows you to track your order’s status on the carrier’s website. Please note that it may take 24-48 hours for the tracking information to be updated.
7. Shipping Delays
While we strive to deliver your order within the estimated timeframes, shipping delays may occur due to unforeseen circumstances such as weather conditions, high order volumes, or courier service delays. If we experience any significant delays in shipping your order, we will notify you promptly.
8. Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address provided by you, or if the package is unclaimed, we will notify you. In such cases, we may charge an additional shipping fee to resend the package to the correct address.
9. Damaged or Lost Packages
We take great care in packaging and shipping your order; however, if your package is damaged or lost during transit, please contact us immediately at [Insert Contact Email]. We will work with the carrier to resolve the issue and may provide a replacement or refund, as appropriate.
10. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at:
