Our return and refund policy is valid for 30 days from the date of purchase. If 30 days have passed, unfortunately, we cannot offer a full refund or exchange.
Eligibility for Return
To be eligible for a return, the item must: • Be unused and in its original condition • Be returned in the original packaging • Be accompanied by the original receipt or proof of purchase
Important Notes: • Taxes and shipping charges are non-refundable and will be deducted from the refund amount. • Customized or personalized items are non-returnable and non-refundable under any circumstances.
Partial Refunds
Partial refunds may be granted in the following cases: • The item is not in its original condition, or is damaged/missing parts for reasons not due to our error • The return request is initiated after 30 days of delivery
Refund Process
Once we receive and inspect your returned item, you will be notified regarding the approval or rejection of your refund. If approved, the refund will be processed within seven (7) business days. Once we initiated your refund, it takes up to 7 days for your bank to credit the refund in your account.
Delayed or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company—it may take time before your refund is officially posted.
Contact your bank—processing times may vary depending on the bank.
If you’ve done all of the above and still have not received your refund, please email us at: info@swarnjal.com
Exchanges
We only replace items if they are defective or damaged. To request an exchange:
Contact our support team
Follow the instructions provided by our team for safe packaging and shipping
Replacement Timeframe: If your exchange is approved, the replaced product will be delivered to you within 5–10 business days, depending on your location and standard delivery timelines.
Shipping Returns
All returns must be shipped to the address provided by our customer support team
Return shipping costs are your responsibility (except where stated otherwise under our Repair/Replacement Policy)
Return shipping costs are non-refundable and may be deducted from your refund, if applicable
Delivery time for replacement/exchanged items may vary depending on your location
Shipping Returns
If a product is damaged, you must send it at your own cost and responsibility to the prescribed address within 10 days of delivery. Until the product is received at our prescribed location, it will remain entirely your responsibility. After repair or replacement, we will ship it back at our cost. However, tracking and receiving the shipment will be solely your responsibility.
If the product is sent after 30 days, you will bear both the forward and return shipping costs. Again, until the product is received at our location, it remains your responsibility. Once repaired or replaced, our responsibility ends upon handing the product over to the courier. After that, tracking and delivery will be your responsibility.
Need Help?
For any questions related to returns, refunds, or exchanges, feel free to contact us: 📧 info@swarnjal.com 📞 +91-9050526767 (Call/WhatsApp)
