Refund, Return, Exchange, Warranty & Service Policy

1. Overview

This Refund, Return, Exchange & Warranty Policy governs all returns, inspections, deductions, exchanges, repairs, refunds, and delivery-related verifications.

• Shipping charges paid at the time of purchase are non-refundable.
• The customer must ship any return, replacement, repair, or warranty product at their own cost to the address provided by the company.
• Until the product is physically received at our facility, it shall remain entirely at the customer’s risk and responsibility.

2. Eligibility for Return

To qualify for a return or refund, the product must:

• Be in its original condition
• Be returned in original packaging
• Include all accessories, manuals, and proof of purchase
• Have no physical, water, or liquid damage
• Have no burnt PCB, tampering, alteration, or missing parts

Additional Conditions:

• GST is non-refundable, wherever applicable.
• Customized or personalized products are not eligible for return or refund under any circumstances.

3. Refund Deduction Timeline

• 0–30 days — Full sale price refund
• 31–60 days — 10% deduction
• 61–90 days — 15% deduction
• 91–120 days — 20% deduction
• 121–180 days — 25% deduction
• 181–210 days — 30% deduction
• 211–365 days — 30% deduction + complete GST deduction
• After 12 months — No refund applicable

Note:

• Shipping charges are always non-refundable.

4. Refund Process

• After receiving the product, it will undergo inspection and verification.
• Refund approval or rejection will be based solely on the product condition.

If approved:

• Refund will be processed within 7 business days.
• Bank or issuer may take up to 7 additional days to credit the amount.

Refund will be denied in case of:

• Physical damage
• PCB / module / semiconductor damage
• Missing accessories
• Tampering or modification

5. Courier / Parcel Delivery & Unboxing Verification Policy

(Mandatory – Overrides all delivery-related claims)

5.1 Parcel & Packaging Verification at Delivery

At the time of delivery, the customer must ensure that:

• The parcel is properly sealed, unopened, and intact
• There is no tearing, cutting, crushing, denting, resealing, or damage
• The outer packaging shows no sign of tampering or manipulation

5.2 Tampered or Damaged Parcel

• If the parcel appears tampered, opened, damaged, or suspicious, it must not be accepted
• Such parcel must be rejected immediately in the presence of the delivery agent

5.3 Acceptance of Tampered Parcel

• No refund, replacement, exchange, or claim shall be entertained
• The company shall bear no liability whatsoever

5.4 Mandatory Unboxing Video Requirement (Applicable Only Upon Company Instruction)

• The video shall be continuous, uninterrupted, unedited, and unaltered, recorded in a single take from start to finish, with no cuts, pauses, skips, fast-forwarding, rewinding, overlays, or modifications of any nature whatsoever
• Prior to opening the parcel, the customer shall clearly display the entire sealed package from all angles including top, bottom, left, right, front, and back, ensuring that no portion of the package, seal, or surface remains unseen
• All courier labels, shipping slips, invoices, receipts, barcodes, AWB numbers, tracking stickers, and any other identification or transactional details affixed on the parcel shall be shown clearly, fully, and legibly in the video, such that every detail is readable and verifiable
• The parcel shall be opened only after the sealed condition and all labels have been fully and clearly recorded in the video
• Any defect, damage, shortage, missing item, incorrect item, substituted item, or discrepancy of any nature whatsoever must be clearly visible, identifiable, and conclusively recorded within the same continuous video

5.5 Delivery Agent Handover Video (Mandatory)

• A video must be recorded while receiving the parcel from the delivery agent
• The delivery agent handing over the same parcel must be visible
• While the parcel is still in the agent’s possession, it must be shown clearly from all angles. All courier labels, shipping slips, invoices, receipts, barcodes, AWB numbers, tracking stickers, and any other identification or transactional details affixed on the parcel shall be shown clearly, fully, and legibly in the video, such that every detail is readable and verifiable
• Failure to comply shall make the claim invalid

Non-Compliance Clause:

Failure to strictly adhere to any one or more of the above conditions shall render the unboxing video invalid, and in such event, no refund, replacement, exchange, compensation, warranty claim, or any other form of redressal shall be admissible, and the company shall bear no liability whatsoever.

5.6 Final Authority

• The company’s decision regarding package condition, video verification, and claim approval or rejection shall be final and binding.

6. Exchanges (Replacement Policy)

• Replacements are allowed only for defective or damaged products.
• Customer must:
• Contact support
• Follow packaging and shipping instructions

Replacement delivery time:

• 5–10 business days (location dependent)

7. Shipping for Returns / Repairs / Warranty Claims

7.1 Customer Must Ship the Product First

• The customer must ship the product to the official service address.
• No service will begin until the product is physically received.

7.2 Service After Product Receipt Only

• Product inspection will determine repair or replacement eligibility.

7.3 All Shipping & Charges to be Borne by Customer

Includes:

• Forward shipping
• Return shipping
• Packaging, courier, logistics, and incidental charges

Company liability is strictly limited to:

• Repair or replacement as per warranty terms only

7.4 Special / Exceptional Cases

• Any special assistance does not override this policy.
• All charges remain customer-borne.

7.5 Time-Based Conditions

• Faulty-at-delivery products must be shipped within 10 days.
• Only in this window will return shipping be borne by the company.
• After 30 days, both-way shipping is customer’s responsibility.

7.6 Responsibility After Dispatch

• Company responsibility ends once handed to courier.

8. Warranty / Guarantee Conditions

• Warranty/Guarantee is conditional, not absolute.
• Physical, water, PCB, semiconductor, or tampering damage is excluded.
• Warranty applies only where explicitly mentioned.

9. Platform Policy Precedence

Policies on www.swarnjal.com shall override all other platforms including Amazon, Flipkart, JioMart, Meesho, Blinkit, etc.

10. Need Help?

Email: info@swarnjal.com

Phone/WhatsApp: +91-9050526767