This Shipping Policy governs all shipping, courier, logistics, packaging, forwarding, and return-related responsibilities for Refund, Return, Exchange, Repair, Warranty & Guarantee services.
1. Customer Bears All Shipping & Logistics Charges
For any Refund, Return, Exchange, Repair, Warranty, Guarantee, or other service request:
• The customer must bear 100% of all shipping, courier, logistics, packaging, forwarding, and return charges.
• The company is not liable to bear any type of shipping or logistics cost under any situation.
• Shipping charges paid during the original purchase are always non-refundable.
2. Customer Must Ship the Product First
For all service requests (return, refund, repair, replacement, warranty, guarantee):
• The customer must first ship the product to the official service address provided by the company.
• No inspection, repair, replacement, or refund process will begin until the product is physically received at the company’s facility.
• The product remains the customer’s responsibility until it is delivered to the company’s location.
3. Both-Ways Shipping Charges
For every service type:
• Forward shipping (sending your product to us) → Customer pays
• Return shipping (receiving repaired/replaced product) → Customer pays
This applies to:
• Returns
• Refunds
• Exchanges
• Repairs
• Warranty service
• Guarantee service
• Inspections
• Any other support/service request
The company does not cover any of these charges.
4. Special or Exceptional Cases
If the company voluntarily provides any special or exceptional support (at the company’s sole discretion):
• All forward and return (both-ways) shipping, courier, logistics, packaging, handling, transportation and ALL other associated charges must still be borne entirely by the customer.
• Any special support does not override or change the core shipping policy.
5. Faulty Product Shipping Timeline
• If the product is faulty at the time of delivery, the customer must ship it within 10 days at their own cost.
• Only for products shipped within this 10-day window, the company will ship the repaired/replaced product back at the company’s cost.
• If shipped after 30 days, the customer must bear both forward and return shipping charges, without exception.
6. Responsibility After Dispatch
• Once the repaired/replacement unit is handed over to the courier, the company’s responsibility ends.
• Tracking, follow-up, and receiving the shipment is the customer’s responsibility.
7. Warranty & Guarantee Shipping
For all warranty/guarantee services:
• Both-ways shipping/logistics charges must be borne entirely by the customer.
• The company is not liable for any form of courier, logistics, packaging, transportation, or incidental costs.
8. No Liability for Shipping Costs
The company is not responsible for:
• Return shipping charges
• Replacement shipping charges
• Warranty/guarantee service shipping charges
• Courier delays or losses
• Damages occurring during transit
• Packaging or logistics expenses
• Any incidental or related costs
All such costs are to be borne solely by the customer.
9. Platform Policy Precedence
Policies on www.swarnjal.com override policies shown on Amazon, Flipkart, Meesho, JioMart, Blinkit, or any other online and offline platform.
